Quality evaluations and their impacts: The roles of legitimacy and significance
The role of information technology in quality management implementation and its impact on organizational performance: An analysis of United States telecommunications organizations
Framework for knowledge-aware service contract quality management decision support systems
Bureaucracy and total quality management: A sociological theory of clashing systems, moralities, and knowledge methods
Quality management practices and organizational knowledge management: A quantitative and qualitative investigation
The effect of the ISO 9001-2000 certification on the quality management systems of suppliers to an original equipment manufacturer
The effect of quality management practices on operational and business results in the petroleum industry in Iran
The relationship between culture, quality management practices, and manufacturing performance
A study of the impact of Six Sigma on firm performance: Theoretical analysis and empirical investigation
Application of quality audit in ISO9001:2000 quality management system
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